JEM - Cable & Fiber

Who do I contact with questions?

You can contact JEM Cable & Fiber at 508-749-3577 or support@jemcables.com. For additional contacts, please see our Contact Us page.

How do I track my order?

You can obtain your UPS tracking number by logging into your account and then entering the order number you want to track in "Current Order Status." Please make sure you enter any leading zeros associated with your order number. After you enter your order number, select the "Submit" button. In the next window that opens, select your order number. At the bottom of the "Order Lookup" window, you will see your UPS tracking number. You must go to www.ups.com and enter the tracking number to track your order.

If you have any questions or difficulties tracking your order, please contact us at 508-749-3577 or support@jemcables.com.

How do I set up a return?

In order to return a product, you must contact JEM Cable & Fiber within 10 days of the order delivery to obtain a Return Material Authorization number. If there is a manufacturer's defect, you must contact JEM Cable & Fiber within 10 days of the order delivery to obtain a Return Material Authorization. All returns except those due to a manufacturer's defect will be subject to a 15% restocking fee except the armored fiber cables which are non-cancelable, non-returnable. Custom orders are non-cancelable, non-returnable. All returned products must be shipped prepaid. Shipping charges will be refunded if the product is being returned as a result of a manufacturer's defect. For further information regarding a return, please call 508-749-3577 or email support@jemcables.com.

Can JEM assist me with box builds or custom wire harness assemblies?

Yes, JEM Cable & Fiber is a division of JEM Electronics, Inc., a custom cable manufacturer. You can view JEM Electronics' website at www.jemelectronics.com. For assistance, you can call 508-749-3577 or send an email to info@jemelectronics.com.

Is JEM Cable & Fiber ISO Certified?

Yes, JEM Cable & Fiber is ISO and TS certified. You can review the ISO/TS Certifications at www.jemelectronics.com/certifications/default.html.

What is JEM Cable & Fiber’s CAGE Code?

JEM Cable & Fiber's CAGE Code is 3DTF7.

What are JEM’s shipping charges?

JEM Cables & Fiber's shipping charges are based upon the total cost of your order.

When will my order ship?

Orders for stock items placed by 3 pm on business days will ship the same day. Orders for stock items placed after 3 pm will ship the next business day.

What method of payments options are available?

If you do not have an account with JEM Electronics, Inc., you can pay with American Express, Discover, MasterCard or Visa. If you have an account with JEM Electronics, Inc., you have the choice to pay with American Express, Discover, MasterCard or Visa or you can issue a Purchase Order number when checking out.

What are JEM’s terms and conditions?

To view JEM's Terms and Conditions, please see our Terms of Use page.

What is JEM’s privacy policy?

To view JEM's Privacy Policy, please see our Privacy Policy page.

How do you secure your website?

JEM Cable & Fiber's website is an Authorize.Net Verified Merchant. JEM also subscribes to Authorize.Net's Fraud Detection Suite, which is an additional service to identify, manage and prevent suspicious and potentially fraudulent transactions. For more information on how JEM secures its website, please contact us at 508-749-3577 or info@jemcables.com.

JEM CABLES

If you need fiber optic patch cables, network patch cables, cat6 cables, cat5e cables or crossover cables you have definitely come to the right place. It can be a bit difficult to locate the cables you are looking for when you do your shopping at a normal hardware store. You might spend hours trying to find the right cables and will probably have to drive to several different stores to get what you need – in many cases you will have to order the cables you need and spend a couple of days or even weeks just waiting for them to arrive.

The JEM Cable & Fiber web store allows purchase a vast range of different fiber optic patch cables, network patch cables, cat6 cables, cat5e cables or crossover cables without the stress of driving all over the place. You can purchase whatever you need from your comfortable seat behind a PC and know that you are getting the high quality product that you want. At JEM Cable & Fiber you will notice that all the products are reasonably priced and manufactured from high quality materials, so you are definitely getting your money’s worth.


WHY SHOP AT JEM CABLE & FIBER?

JEM Cable & Fiber is a company of JEM Electronics, Inc. which has been a leader in the cable manufacturing industry since 1981. This company’s focus on high quality and customer satisfaction is what sets it apart from the rest. Controlled, repeatable manufacturing processes ensure that the fiber optic patch cables, network patch cables, cat6 cables, cat5e cables or crossover cables produced by this company are always up to standard – you will never have to worry about purchasing a “dud” cable.

Many industries (automotive, telecommunications, military, recreation, consumer electronics, medical, computer, semiconductor, federal government, alternative energy, and others) all rely on JEM for their cable needs. If all of these companies have benefited from JEM’s products there is no doubt that you will too. Any order you place will most certainly be of the highest quality and will be delivered in record time. JEM values its clients and endeavors to keep them happy no matter what.

JEM can take care of all your custom cable needs. All you have to do is send through your specifications and leave the rest of the work to the hardworking JEM team. From labeling to advanced assembly design, JEM does it all.


CONTACT

If you would like to contact JEM Cable and Fiber about fiber optic patch cables, network patch cables, cat6 cables, cat5e cables or crossover cables simply send an email to one of the following three email addresses:

General Information: info@jemcables.com

Support: support@jemcables.com

Sales: sales@jemcables.com

Alternatively, you can call (508) 749-3577 and a company representative will be happy to help.